Revenue Operations Analyst, Support Operations

May 16

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Attentive

The most comprehensive text message marketing solution.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000

Description

• Lead the setup and administration of Zendesk • Collaborate closely with cross-functional teams • Optimize and maintain our Zendesk-based Help Center • Educate and support team members on best practices • Monitor and evaluate Zendesk's performance metrics • Drive strategic planning and project management initiatives • Manage system administration tasks

Requirements

• BS/BA Degree or equivalent • Strong communication skills; ability to explain technical concepts to non-technical people • Code Aptitude: Ability to read and understand HTML/CSS is a plus • Familiarity with REST APIs and API documentation

Benefits

• Competitive salary • Comprehensive benefits package • Flexible time off • Professional development opportunities

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