Retail Support Specialist - International

April 7

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BELLA+CANVAS

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BELLA+CANVAS is a company that produces high-quality apparel with a focus on sustainability and ethical manufacturing. They offer a wide range of blank clothing items such as tees, tanks, and fleeces for men, women, and children. Their collections are crafted with attention to color and fabric innovation, providing over 300 shades and various fabric options. BELLA+CANVAS emphasizes individuality and self-expression by creating apparel that serves as a canvas for personal style. They uphold eco-friendly practices in their manufacturing processes, aiming to balance fashion and sustainability.

apparel • clothing • Los Angeles • fashion • wholesale

51 - 200 employees

Founded 1998

👗 Fashion

🛒 Retail

🛍️ eCommerce

📋 Description

• This role serves as the first point of contact for all store IT issues and operates both independently and as part of the overall IT team to resolve them. • A typical day will require over the phone support, virtual or remote support, and vendor management to ensure the stores have maximum uptime. • It is expected most of this work will be done remotely from the UK, while some travel will be required for large-impact repair or project work such as new store openings. • After hours work is uncommon but this is a 24/7 role, they will be a part of a team of support staff such as members of the service desk for PC and network issues, the POS Business Analyst team, and store facility personnel. • Because this role works closely with the store personnel, they will assist with both the operational needs of the front of house assisting with training of the POS, camera, and reporting tools; and back of house providing training and support services for the inventory system and reporting tools along with some PC/Peripherals support.

🎯 Requirements

• Applicants must be based in the UK • Experience working with Windows 10, iPad/iOS • POS hardware and software experience – Shopify experience preferred but not required • Cisco/Meraki networking experience, and Aerohive wireless Access Points • Experience with ISP & Network Troubleshooting • Vendor management such as building alarms/security cameras, cabling vendors, etc • Understanding of VoIP cloud-based phone systems • Traffic counters • Understanding of Loss Prevention equipment, such as AM frequency door detection systems • Experience working with security cameras • Experience working with thermal and laser printers, barcode scanners • Ability to travel and be on-call for urgent issues