Benepass
Benepass is a flexible employee benefits platform designed for companies that prioritize the employee experience. It offers customizable benefit programs tailored to meet the diverse needs of today's global workforce, including lifestyle spending accounts, wellness benefits, and professional development perks. By consolidating pre-tax and perks programs into one platform, Benepass simplifies benefits management and increases employee engagement. Their platform provides a range of spending options through both physical and virtual cards, accompanied by real-time metrics and automated compliance features, facilitating streamlined administration and enhanced employee satisfaction.
Senior Manager - Customer Operations
March 28
Benepass
Benepass is a flexible employee benefits platform designed for companies that prioritize the employee experience. It offers customizable benefit programs tailored to meet the diverse needs of today's global workforce, including lifestyle spending accounts, wellness benefits, and professional development perks. By consolidating pre-tax and perks programs into one platform, Benepass simplifies benefits management and increases employee engagement. Their platform provides a range of spending options through both physical and virtual cards, accompanied by real-time metrics and automated compliance features, facilitating streamlined administration and enhanced employee satisfaction.
📋 Description
• Seeking an experienced Senior Manager of Customer Operations to lead customer-facing operational teams. • Responsible for driving operational excellence and ensuring successful customer implementations. • Achieve high levels of customer satisfaction and retention.
🎯 Requirements
• 7+ years of experience in customer operations, implementation or technical account management roles. • 3+ years of people management experience, preferably leading cross-functional teams. • Proven track record of driving operational excellence in a B2B environment. • Experience with customer lifecycle management from implementation through expansion. • Strong understanding of project management methodologies. • Exceptional communication, presentation, and interpersonal skills. • Data-driven approach to decision making and process improvement. • Bachelor's degree or equivalent practical experience. • Experience in SaaS or technology companies (preferred). • Background in managing enterprise customer relationships (preferred). • Knowledge of change management principles (preferred). • Experience with scaled implementation methodologies (preferred). • MBA or relevant advanced degree (preferred).
🏖️ Benefits
• 95% coverage of medical, dental, and vision • $250 WFH setup • $150/month cell phone + internet • $100/month Wellness • No Meeting Wednesday! • Several team onsites a year • Flexible PTO
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