Senior Mixed-Methods User Researcher

5 hours ago

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BetterHelp

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B2C • Healthcare Insurance • Wellness

BetterHelp is the world's largest online therapy service, offering professional, licensed, and vetted therapists to help with a range of issues including depression, anxiety, relationships, trauma, and more. The platform allows users to communicate with therapists via text, chat, phone, and video sessions, providing convenience and flexibility similar to traditional in-office therapy. BetterHelp matches users with licensed providers such as psychologists, licensed professional counselors, and clinical social workers, and offers therapy solutions for individuals, couples, and teens.

2 - 10 employees

Founded 2013

👥 B2C

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Build and scale a foundational research practice, including processes, standards, templates, and intake frameworks. • Lead high-impact mixed-methods research across the product lifecycle, from discovery to post-launch. • Translate qualitative and quantitative insights into clear, actionable recommendations for Product, Design, Marketing, and Data teams. • Create and maintain a centralized research repository to consolidate and organize insights across the company. • Partner closely with PMs, Designers, Engineers, and Marketers to validate concepts, guide roadmap decisions, and support brand and perception studies. • Collaborate with the Data and Experimentation teams to define success metrics, interpret A/B test results, and align evidence across methods. • Conduct ongoing longitudinal research to deepen understanding of client and therapist needs and expand persona and segmentation frameworks. • Champion research adoption by delivering narrative-driven insights, leading workshops, and measuring the impact of research on product and marketing decisions.

🎯 Requirements

• 5+ years of user research experience in consumer-facing digital products (preferably health tech, mental health, or wellness). • Proficiency in both qualitative methods (e.g., interviews, usability, diary studies, concept testing) and quantitative techniques (e.g., survey design, data analysis, statistical analysis techniques such as regression, ANOVA, and T-tests, with experience using tools like R, STATA, SPSS, or equivalent). • Proven ability to plan, execute, and communicate complex research that influences strategy. • Experience building or scaling research operations, documentation, or repositories. • Excellent communication, synthesis, and presentation skills with experience influencing cross-functional partners. • Familiarity with ethical research standards, human-centered design, and regulatory considerations in healthcare contexts. • Background in both product and marketing research, with experience integrating qualitative and behavioral data. • Strong data fluency and experience collaborating with data science or experimentation teams to interpret A/B test results. • Proven ability to introduce and scale research practices within organizations where research is an emerging discipline.

🏖️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers