Business Operations Manager

March 19

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Bezos.ai

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Better order fulfilment and delivery for small and medium online sellers

ecommerce • fulfilment • logistics • fulfillment • supply chain

11 - 50

💰 Seed Round on 2022-01

Description

• Day-to-day - Handle support tickets for our top sellers, we support e-commerce sellers who expect quick responses from a team who know how things work. • Internal Improvements - You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster. • Product Development - You'll look at common problems our sellers have, come up with ideas to solve them and work with other teams to improve the tools both us and our sellers use. • On the Frontline - You'll spend time in warehouses looking at how products get picked and packed, checking for problems and helping warehouse staff get orders out correctly and on time. • Establish and monitor key performance indicators (KPIs) related to ticket resolution, customer satisfaction, and operational performance. • Continuous improvement - You'll help us measure and improve our performance, understand what happened when things go wrong and make sure we are always delivering best-in-class customer satisfaction. • Effectively communicate operational updates and improvements to internal and external stakeholders, fostering strong relationships. • Strategize and implement scalable solutions to accommodate the growing demands of Bezos’ platform and support long-term growth.

Requirements

• 1-2 years of experience in Logistics, Operations, E-commerce, Warehouse or related field. • Previous experience in customer support • Flexible to travel in the UK to visit warehouses • Ability to understand new concepts rapidly and react in a high-energy, fast-paced startup environment • Excellent written and verbal communication and presentation skills • Excellent interpersonal skills and a can-do, never-give-up attitude • Highly organised, ability to complete a high volume of tasks and projects with tight deadlines • Highly analytical, using data to explore problems, identify opportunities and assess benefits and impacts • Good vibes: Fostering team spirit; someone everyone enjoys and aspires to work with

Benefits

• Join a high-profile startup that is scaling fast • Have the ability to shape your role and the company • Experience a workplace that is entrepreneurial, fast-paced, solution-focused, disciplined, team-oriented and fun • Flexible working to support families and varying needs. The team is fully remote but meet in person twice a month.