UX Researcher

September 11

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BigCommerce

WebsiteLinkedInAll Job Openings

E-Commerce Software • Shopping Cart Software • Hosted Ecommerce Solution • Internet Marketing • SaaS

1001 - 5000

💰 $64M Series F on 2018-04

Description

• Partner with Product Designers and Managers to understand user needs and workflows. • Conduct generative and evaluative research studies that shape product decisions. • Plan and conduct multi-method research that answers big questions and helps shape our product experience. • Manage our research & intelligence repositories and centralize research artifacts being created by different teams. • Create content to communicate and present findings to teams. • Advocate for research insights to help teams understand merchant needs and pain points.

Requirements

• 2-4 years of experience as a UX researcher for a product focused tech company • You are a self-starter, who can work independently, prioritize time between multiple projects, and adapt to changing schedules and priorities. • You are not afraid to ask questions and take feedback well. You have a desire to learn • Excellent organization skills and attention to detail in a fast-paced environment • Experience with quantitative and qualitative user research, including study design, participant recruiting and management, interviewing, analysis and synthesis • You have a natural curiosity and enjoy talking to people • Have knowledge of experiential research methods and pros/cons of each • Experimental mindset, ready and willing to try things and take risks • Comfort with working within complex systems • Great written and verbal communication skills • Nice to have: • Experience with recruiting participants for scientific study or research • BA/BS or MA/MS in Human-Computer Interaction, Cognitive Science or Psychology, UX program with certification, or relevant work experience • Experience with video editing, software/product development process, statistics, remote testing tools (Google Hangouts, UserTesting.com, Dovetail, etc) • Experience working with SaaS products and / or ecommerce