Strategic Account Manager

July 23

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Bloomreach

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The World's #1 Commerce Experience Cloud

Digital Experience • DXP • Content Management • Merchandising • Search

501 - 1000

💰 $30M Debt Financing on 2022-10

Description

• Own the relationship with key accounts • Develop and expand business, through C-level relationships, across brands • Ensure renegotiation of contracts at point of renewal • Identify, work, and close upsell and cross sell opportunities • Drive Bloomreach revenue growth with successful renewals, upsells and cross-sells growth • Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance • Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth • Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes • Operate with a sense of urgency with an outcome + results-oriented approach to customer success • Own a portfolio of existing accounts and take responsibility for their retention and growth (cross-sell and upsell). • Proactively own renewals in key accounts in cooperation with the Customer Success team. • Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage • Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings • Stay abreast of industry changes and trends • Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations

Requirements

• 6+ years of experience in Account Management, Customer Success, Sales or Consulting, leading large enterprise customers. Focus on platforms providing business value such as commerce, CRM, ERP, HCM, are a plus. Commerce or Digital Experience backgrounds strongly encouraged • Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives • Highly collaborative leadership profile. Action and outcome oriented • Martech | Adtech | Search knowledge is a plus • Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives • Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI • Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota. • Knowledge and use of CRM and forecasting tools is required

Benefits

• Health care including medical, dental, and vision insurance • 401k Plan with employer contribution