Support Engineer (SQL)

July 11

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Boldr

Helping Companies Build Global Teams Through Ethical Outsourcing

501 - 1000

Description

• Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to level two Support Engineers, engineering and product teams. • Investigate tricky customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving a mission to reduce food waste. • Help to build and improve upon debugging, triaging, and escalation protocol, including creating dashboards and repeatable queries intended to make common SQL analyses more efficient. • Deeply understand customers' needs, how different Partners' needs differ, delighting customers and serving as the voice of the customer back to us. • Grow with the organization and needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.

Requirements

• 1+ years of experience in technical customer support. • 3+ years of experience working with databases and SQL, both writing and understanding queries, and familiarity with data stores and databases. • Strong strategic and analytical skills with exceptional execution and problem solving capabilities. • Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots. • An uncanny ability to identify patterns and trends in tickets. • A quick, decisive, and kind demeanor under pressure. • clear, concise, empathetic writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs. • Strong SQL experience, both writing and understanding queries, and familiarity with data stores and databases. • Organized and self-motivated tendencies, and are comfortable operating within ambiguity. • Experience in retail or grocery preferred, but not required.

Benefits

• SSS • Pag-ibig • Philhealth • HMO on day one • 13th month pay • Paid incentive leaves • Personal time-offs (PTOs) • Sick leave

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