Customer Strategy & Operations Manager

August 30

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The HR initiative people love, a fun and easy way to engage all of your employees no matter where or how they work. 💚

Employee engagement • Employee recognition • Peer-to-peer recognition • Employee incentives • Recognition and rewards

51 - 200

💰 $9M Series A on 2020-05

Description

• Design, implement, and refine processes for customer success optimization. • Collaborate with teams for seamless customer success integration. • Develop and maintain documentation for customer success operations. • Understand customer journeys for process improvement. • Monitor and adjust processes based on performance metrics. • Provide training and support to the customer success team. • Utilize BI tools for actionable customer insights. • Develop and maintain Gainsight dashboards and reports. • Ensure data accuracy across systems.

Requirements

• Have 5-7 years experience in a similar role at a B2B SaaS company. • GainSight and Intercom Admin experience. • Expertise writing SQL queries. • Can proactively make recommendations to optimize processes and partner with RevOps and CS leadership to define strategy. • A background in business analytics.

Benefits

• Equity: 0.03% - 0.08%