Level 2 Technical Support Engineer

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🕒 February 6

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Boomering Inc

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Boomering Inc. is a rapidly growing company that specializes in offshoring solutions, helping businesses achieve success through customizable services tailored to their unique needs. The company focuses on simplicity, transparency, and smart solutions, and is dedicated to ensuring the highest level of service and data security, evidenced by its ISO 27001 accreditation. With a team of over 500 skilled professionals serving more than 90 international clients, Boomering offers a cost-effective approach to scaling operations with no lock-in contracts.

📋 Description

• Provide Level 2 support across desktop, server, cloud, and Microsoft Office 365 environments • Diagnose and resolve technical issues including workstation failures, printer connectivity, email issues, user access requests, and network-related incidents • Manage and prioritize support tickets escalated through help desk systems • Escalate complex issues to senior engineers or Level 3 support when required • Assist with device provisioning, software deployment, patch management, and onboarding/offboarding activities • Monitor and maintain client systems to ensure performance, uptime, and security • Maintain accurate documentation of troubleshooting steps, support activities, and resolutions within the ticketing platform • Deliver professional and customer-focused technical support • Follow cybersecurity best practices and data privacy requirements when handling client information • Adapt to varying Australian time zones and client operational requirements

🎯 Requirements

• 3–5 years of experience in Technical Support, Help Desk, IT Support, or Managed Service Provider (MSP) environments • Strong experience supporting Windows desktop environments and Microsoft Office 365 administration • Knowledge of server administration, cloud platforms (Azure and/or AWS), and networking fundamentals including LAN/WAN, VPN, DHCP, and DNS • Strong troubleshooting and problem-solving abilities with a methodical approach to issue resolution • Excellent written and verbal English communication skills, with the ability to explain technical concepts to non-technical users • Ability to work independently, manage multiple support requests, and adapt to new technologies and systems • Relevant certifications such as CompTIA Network+, Security+, Microsoft certifications, ITIL, or related IT qualifications are advantageous but not essential

🏖️ Benefits

• Company-provided full set-up for desktop/laptop with a back-up internet • Free pre-employment Medical Assessment (T&C apply) • HMO on the first day of hire • 15 Vacation Leaves and 5 Sick Leaves • Annual Performance Reviews • Unlimited Employee Referral Incentives • Employee Loan Facilities • Social Clubs and Interest Workshops • Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance • Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays