Senior Project Manager

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Brightree

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Healthcare Insurance • SaaS • Pharmaceuticals

Brightree is a leading provider of software solutions for healthcare management, focusing on Home Medical Equipment (HME), Durable Medical Equipment (DME), and pharmacy businesses. Their comprehensive platform offers tools for billing, business management, inventory management, and more, helping healthcare providers streamline their operations and improve patient experiences. Key offerings include integration solutions, patient resupply systems, ePrescribe capabilities, and mobile delivery support. Brightree also provides data and analytics services, revenue cycle management, patient billing, and professional consulting services, making it a cornerstone for post-acute care providers aiming to enhance efficiency and engagement.

501 - 1000 employees

Founded 2002

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 Venture Round on 2008-07

📋 Description

• Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live • Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts • Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization • Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations • Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations • Facilitate customer workshops, requirements sessions, status reviews, and executive updates • Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget • Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting • Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness • Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection • Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations • Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies • Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes • Champion delivery excellence, customer value realization, and scalable implementation practices • Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States

🎯 Requirements

• Bachelor’s degree in Business, Technology, or Healthcare • 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations • PMP Certification • Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments • Strong working knowledge of project accounting, budgeting, forecasting, and resource management • Proven success leading cross-functional teams without direct authority • Experience with complex integrations, interfaces, infrastructure components, or third-party vendors • Excellent communication skills and ability to influence stakeholders at all levels • Experience in regulated industries or healthcare environments • Demonstrates "drives collaboration" by building trust and strong partnerships, fostering open communication and shared accountability • Lean Six Sigma Green Belt or Black Belt certifications • Experience with SaaS implementations in healthcare, pharmacy, or post-acute care • Experience using project tools such as Smartsheet, Jira, MS Project, or similar • Experience working in global, matrixed organizations • Strong customer orientation and ability to guide customers through change • Strategic problem-solving and conflict-resolution skills • Ability to simplify complexity and communicate clearly • Strong organizational discipline and attention to detail • Adaptability in fast-moving SaaS environments

🏖️ Benefits

• comprehensive medical, vision, dental, and life • AD&D • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) in the first year • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members