Lead Operations Engineer

4 hours ago

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

⚙️ Operations

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Brightspeed

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Telecommunications

Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

1001 - 5000 employees

Founded 2022

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

📋 Description

• Troubleshoot and resolve SIP/VoIP call failures by analyzing SIP ladder diagrams and protocol parameters • Investigate and resolve routing/service logic issues on Ribbon C20, PSX, Application Server platforms • Provide hands-on support and analysis of Ribbon SBCs to ensure call path integrity • Collaborate with internal teams to address IP network-related problems, including routing and switching issues impacting voice services • Leverage Linux-based tools and CLI for diagnostics and system-level troubleshooting • Interface APIs (SOAP, JSON, XML, JAVA) for integration and automation support processes • Assist in identifying issues related to legacy TDM switches and SS7 interworking, as applicable • Assist with process documentation and training

🎯 Requirements

• Minimum 5 years of direct experience supporting SIP and VoIP technologies • Proficiency in reading and interpreting SIP ladder diagrams and session parameters • Strong knowledge of IP networking fundamentals (routing/switching) • Hands-on experience with Ribbon SBC platforms • Working knowledge of Ribbon voice infrastructure including C20, PSX, and Application Server • Experience with Linux OS (preferred) • Familiarity with APIs (SOAP, JAVA, JSON, XML)

🏖️ Benefits

• Competitive compensation and comprehensive benefits • Health insurance • 401K plan with company match • Paid time off