Player Operations Specialist

April 26

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Bullfinch

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With over €200m invested volume and over 9000 financed renewable energy assets in the residential energy sector in just 3 years, Bullfinch is an integral driver of the European energy transition. We provide tailored, tariff-based financing solutions for assets such as PV-solar, energy storage, heat pumps and wall boxes. Our solutions integrate seamlessly in the customer journey of our installer-network and work directly at the point of sale.Our integrated financing solutions are enabled by our investment vehicles via which, for the first time in history, we give institutional investors the chance to invest into decentralized renewable energy portfolios. Our portfolios are contractually standardized and the entire underwriting value chain is taken care of by bullfinch.//Mit einem Investitionsvolumen von über 200 Mio. € und über 9000 finanzierten Erneuerbare-Energien-Anlagen im Residential Bereich in nur 3 Jahren ist Bullfinch ein wesentlicher Motor der europäischen Energiewende. Wir bieten maßgeschneiderte, tarifbasierte Finanzierungslösungen für u.a. PV-Solaranlagen, Energiespeicher, Wärmepumpen und Wallboxen. Unsere Lösungen fügen sich nahtlos in die Customer Journey unserer Partner Installateure ein und funktionieren direkt am Point of Sale.Unsere integrierten Finanzierungslösungen werden durch unsere Investmentvehikel ermöglicht, über die wir als eine der ersten Firmen institutionellen Anlegern die Möglichkeit geben, in dezentrale erneuerbare Energieportfolios zu investieren. Unsere Portfolios sind vertraglich standardisiert und die gesamte Underwriting-Wertschöpfungskette wird von bullfinch übernommen.

11 - 50 employees

📋 Description

• Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data. • Conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels, including processing of KYC profiles and conducting Enhanced Due Diligence (EDD) reviews on high-risk customers. • Ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks. • Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices, as well as making decisions regarding account resets, redemptions, and bonus declines. • Reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity, money laundering, or other anomalies. • Assisting other departments with payment-related queries and investigating any discrepancies in the system. • Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance. • Providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases. • Reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision to ensure effective operational management.

🎯 Requirements

• Minimum of 2+ years of experience in a KYC (Know Your Customer), Payments or Risk Specialist role • Bachelor's degree in any course or at least 2 years in college. • Preferably with experience dealing with USA/European Gaming accounts. • Can communicate in written and spoken English in a business environment. • Ability to multi-task, prioritize, and manage time effectively without micro-management. • Has interpersonal, communication and presentation skills. • Has problem-solving and decision-making abilities. • Has analytical skills and must be keen to details. • Has the ability to cope under pressure. • Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems • Has commercial awareness and the ability to understand broad business issues.

🏖️ Benefits

• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career