Director, Services

Job not on LinkedIn

5 hours ago

Apply Now

Receive Emails with Similar Jobs

C1

WebsiteLinkedInAll Job Openings

C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities. More than 6,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our successful track record of tangible positive business outcomes for our customers is a testament to our ability to provide them with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with nearly half of the Fortune 100, along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America and India, including three Customer Success Centers.

1001 - 5000 employees

Founded 1993

💰 $1M Venture Round on 2009-08

📋 Description

• Researches and evaluates client system and storage infrastructure and architecture; draws conclusions; and develops recommendations in accord ance with engagement objectives • Identifies and resolves project issues with clients • Supports sales team with proposal responses, SOW preparation, pre sales efforts • Ensures installation/implementation of server, storage and software solutions • Implements solutions and manages large-scale, mission-critical storage environments • Delivers briefings, status reports, presentations, and milestone deliverables to clients and prospects • Promotes and practices teamwork within and with client project personnel • Imposes the highest practical level of quality in all assignments • Identifies, and communicates to the client, the value inherent in work being performed and the importance of each deliverable • Identifies client prospects, and engagement opportunities within those projects • Works with Sales personnel, the Practice Managers, and Management to pursue opportunities • Writes proposal components or letters of understanding, as needed, to respond to RFPs and other marketing situations • Works with the Practice Managers and Management to develop and/or adopt specific techniques for addressing client needs in an assigned area • Cultivates strong client relationships, which lead to further work with existing clients • Maintains a current understanding of relevant technical issues through self-training, reading, hands-on experience, coursework, and attendance at briefings and conferences for the highest level of intellectual understanding of Best Practices • Maintains relationships with vendor personnel at appropriate levels as a resource for obtaining correct and current information about products, strategies, and approaches • Cultivates relationships with partners, suppliers in order to develop and share understanding of technology roadmaps within C1S • Converts detailed understanding of products and services into C1 Solution’s, which are valuable to clients, in a specified area of IBM’s Power technology

🎯 Requirements

• 8 to 10 years of Data Center and implementation experience • Minimum 5 years previous supervisory experience • Certified with IBMs technology (Power7, AIX, PowerHA, TSM) • At least 5 years of experience with AIX • At least 3 years of experience with PowerVM • At least 3 years of experience with VMware or a competitive virtualization software solution • Knowledge of Storage Area Networks and IBM branded storage (V7000, SVC, XIV, DS8K, DS5K) • Knowledge of Storage Area Networks (SAN) utilizing ISCSI • Detail oriented and willing to work as part of a team • Customer service oriented to provide the highest level of customer satisfaction • Strong troubleshooting, research and communications skills • Ability to multitask on multiple clients' needs

🏖️ Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution) • Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser) • RX Home Delivery • HSA with Employer Contribution • In-vitro Fertility (treatment coverage) • Dental • Vision (2 plans: 12-month and 24-month frames allowance) • FSA Plans (Healthcare, Dependent Care and Limited Purpose) • Pre-tax Commuter Plans • Employer-paid Life Insurance • Employer-paid Short + Term Disability • Long Term Disability (2 plans: Employer-paid or optional Self-paid) • Paid Parental Leave (4 weeks at 100%) • Employee Assistance Plan • Voluntary Life Insurance for team member, spouse and child • Voluntary Accidental Death for team member and spouse • Legal/ID Theft Plans • TeleHealth • Wellness via Omada Health (healthy living solution) • Travel Assistance • Business Travel Accident Coverage • Medical for foreign travel coverage • Employer-paid Pet Telehealth • Accident Insurance • Critical Illness Insurance • Hospital Indemnity Insurance • Volunteer Time Off • 10 Holidays • Summer Sizzle • On Demand Pay (Daily Pay)