Principal Engineer

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C1

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C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities. More than 6,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our successful track record of tangible positive business outcomes for our customers is a testament to our ability to provide them with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with nearly half of the Fortune 100, along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America and India, including three Customer Success Centers.

1001 - 5000 employees

Founded 1993

💰 $1M Venture Round on 2009-08

📋 Description

• Motivates and inspires the team to deliver customer support of Maintenance and Managed Services contracts in a fast paced and demanding environment • Documents general reports on each team member’s performance and targets as well as ensuring they exceed the targets • Collaborates and consults with engineers, customers, vendors and contractors to resolve customer issues • Follows up with customer contacts to ensure satisfactory resolution • Reports findings, track progress and document customer communication within incident management system • Manages team workload that meets defined Service Level Objectives • Acts as an escalation point to resolve client issues and manages escalations as necessary • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion

🎯 Requirements

• Bachelor’s degree in equivalent related education and work experience • 5 years’ experience supporting applicable technology hardware and software • Superior skill in the use of Microsoft Excel for data gathering, analysis and reporting • Must possess strong computer skills and excellent working knowledge of general business applications, including MS Office • Must possess excellent oral and written communication skills in English • Highly skilled in writing with details, accuracy and consistency • Strong analytical , interpersonal, and relationship building skills • Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance • Strong work ethic and personal drive to excel • Strong sense of urgency and commitment to get the job done • Superior negotiation, coordination, and conflict resolution skills • Ability to use (and learn new) complex systems, technologies, and applications • Ability to adapt to change quickly and multi-task

🏖️ Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution) • Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser) • RX Home Delivery • HSA with Employer Contribution • In-vitro Fertility (treatment coverage) • Dental • Vision (2 plans: 12-month and 24-month frames allowance) • FSA Plans (Healthcare, Dependent Care and Limited Purpose) • Pre-tax Commuter Plans • Employer-paid Life Insurance • Employer-paid Short + Term Disability • Long Term Disability (2 plans: Employer-paid or optional Self-paid) • Paid Parental Leave (4 weeks at 100%) • Employee Assistance Plan • Voluntary Life Insurance for team member, spouse and child • Voluntary Accidental Death for team member and spouse • Legal/ID Theft Plans • TeleHealth • Wellness via Omada Health (healthy living solution) • Travel Assistance • Business Travel Accident Coverage • Medical for foreign travel coverage • Employer-paid Pet Telehealth • Accident Insurance • Critical Illness Insurance • Hospital Indemnity Insurance • Volunteer Time Off • 10 Holidays • Summer Sizzle • On Demand Pay (Daily Pay)