Calero
Calero is a comprehensive technology management platform that optimizes enterprise mobility, software, and telecom management. The company provides SaaS management to ensure efficiency and cost-effectiveness across technology subscriptions, devices, and services. By offering robust analytics and lifecycle management solutions, Calero empowers organizations to streamline their IT operations, maximize the efficiency of their technology assets, and make informed business decisions while adhering to compliance and security standards.
Financial Market Data Management • Telecom Expense Management • Managed Services • Technology Expense Management • Cloud Expense Management
Customer Service Representative
March 14
Calero
Calero is a comprehensive technology management platform that optimizes enterprise mobility, software, and telecom management. The company provides SaaS management to ensure efficiency and cost-effectiveness across technology subscriptions, devices, and services. By offering robust analytics and lifecycle management solutions, Calero empowers organizations to streamline their IT operations, maximize the efficiency of their technology assets, and make informed business decisions while adhering to compliance and security standards.
Financial Market Data Management • Telecom Expense Management • Managed Services • Technology Expense Management • Cloud Expense Management
📋 Description
• Reporting to the Mobility Support Manager, you will support end-users to process their requests for mobile services directly with vendors across the world in a call-center and support environment. • Provide 1st line support via inbound phone calls, chats, email and tickets • Maintain and resolve incidents and tickets daily • Maintain a high quality of service on the phone and through email/chat • Partner with the Service Operations Team on customer onboarding and escalations
🎯 Requirements
• Mobile Device and Service Support experience desired • Experience with Zendesk preferred • Ability to utilize knowledge base to provide support to customers • Proficient in Microsoft 365 (Word, Excel and Outlook) • Attention to detail • Agility to fast paced environment • Ability to prioritize and manage multiple responsibilities • Demonstrates a sense of urgency and ability to meet deadlines • Japanese language (verbal and written) skill desired
🏖️ Benefits
• Private Healthcare for you and your immediate family • Gym Membership at Nuffield Health or equivalent • Life Insurance (pay out being 4 times your salary) • Competitive Paternity and Maternity Package • Team Building Budget and Employee Events • Office Drinks, Snacks, Coffee etc. • Volunteer Day • Flexible Bank Holiday Policy
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