Strategic Implementation Manager

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18 hours ago

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Canva

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SaaS • Media • Education

Canva is a versatile online design platform that empowers users to create a wide range of professional designs with ease. From social media posts and presentations to business cards and posters, Canva provides thousands of templates and design tools to help users bring their creative ideas to life. The platform also offers a suite of AI-powered features to enhance creativity and productivity, including tools like Magic Write for copy generation and Magic Edit for photo transformations. Canva caters to individuals, teams, and enterprises, making it an ideal solution for collaborative design and workflow management. It is also committed to sustainability and social impact, offering free educational and nonprofit access to its premium features.

1001 - 5000 employees

Founded 2013

☁️ SaaS

📱 Media

📚 Education

💰 $200M Venture Round on 2021-09

📋 Description

• Becoming a Canva product expert: Be the go-to resource for customers within 30 days. • Lead complex enterprise onboarding, ensuring customers realise the full value of Canva’s platform. • Partnering 1:1 with clients: Develop tailored rollout frameworks that align Canva’s best practices with each customer’s business structure and goals. • Ensuring a smooth and successful Canva launch for an evolving set of customers. • Driving customer timelines and adoption: Understand customer business needs, align them with Canva’s best practices, and ensure strong product engagement. • Co-building implementation processes: Collaborate to refine processes and best practices, ensuring team success. • Understanding customer use cases: Work closely with teams like Customer Education and Product to improve our Help Centre and product experience.

🎯 Requirements

• Bring deep SaaS experience: You’ve led the implementation of enterprise or SaaS solutions across large, multi-region organisations, including complex, high-impact rollouts. • Are a strategic project driver: You can scope, plan, and deliver multi-phase projects with cross-functional teams, always keeping executive stakeholders in the loop. • Put customers first: You’re passionate about building strong relationships and delivering thoughtful, impactful experiences. • Love solving problems: You’re curious, creative, and driven to understand the “why” behind challenges and to turn insights into action. • Influence with confidence: You’re comfortable engaging with senior stakeholders and aligning diverse teams toward shared goals. • Thrive in dynamic environments: You know how to juggle multiple priorities, stay organised, and keep the details sharp, even when things move fast.

🏖️ Benefits

• Equity packages - we want our success to be yours too • Inclusive parental leave policy that supports all parents & carers • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally