Customer Success Manager

May 29

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Canvs AI

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Canvs AI is the easiest and most accurate Insights platform to understand open-ended text.

social media analysis • emotion measurement • language analytics • interpret emotions • data insights

11 - 50

Description

• Customer Value • Promote product value and champion customer ROI for their desired use cases • Act as a hands-on product expert and consultant to our customers • Nurture customers to become passionate champions for Canvs AI • Collaborate with key stakeholders at Canvs • Strive to continuously improve and establish best practices • Assist in creating product educational materials for customers • Receive and react to customer feedback regarding our products & services offerings

Requirements

• 2-3 years of experience working closely with customers in a fast-paced environment in Customer Success, Account Management or related field • Experience in guiding customers of B2B SaaS solutions through adoption, expansion and renewal (highly valued) • Exceptional communication skills to drive results and motivate colleagues and customers alike • Takes complete ownership of work; pride in every detail; strategic and a critical thinker • High emotional intelligence with ability to demonstrate empathy and compassion for our customers’ problems

Benefits

• Salary Range: $80,000 - $100,000 • Tremendous opportunity for career growth • Strong culture and commitment to values • Flexibility via a fully distributed company (Work From Anywhere!) • Generous health benefits • Unlimited paid vacation • Summer Fridays • Monthly (at a minimum) virtual team-building events