Major Incident Response Technical Lead

🕒 October 31, 2025

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

🏢 Enterprise

🤖 Artificial Intelligence

🔒 Cybersecurity

Enterprise • Artificial Intelligence • Cybersecurity

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• **Role Description:** • Are you an experienced IT Technical professional passionate about driving service delivery improvements on a scale? We are seeking a Technical Lead to join our Infrastructure Shared Services (ISS) department to manage Incident and Problem Investigations. • - **Major Incident Management:** Function as the first line of defense in responding to production issues, constantly monitoring system health, and troubleshooting with appropriate teams to expedite service restoration. • - **Problem Management:** Implement preventive measures by seeking root causes and working cross-functionally across various groups to improve code, infrastructure, processes, and more. • **Responsibilities **: • - Manage Production Incidents and Problems effectively. • - Own production operational health, including real-time communication with stakeholders during service disruptions. • - Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation. • - Develop strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and security teams. • - Drive towards meeting and exceeding ITSM KPIs based on the organization’s strategic goals. • - Collaborate with talented IT teams with varying levels of experience in a hybrid workplace. • - Foster an inclusive work environment and promote our company culture.

🎯 Requirements

• **Total Experience** : 9 yrs to 12yrs • **English Proficiency: **Fluent • **Skills **: • IT Service Management – Advanced (ITSM & ITIL certification are good to have) • Observability and Troubleshooting - Advanced • Major Incident Management - Advanced • Cloud Computing – Intermediate • Service Reliability Engineering – Intermediate • Software Development – Intermediate • **Tools**: • Dynatrace - Intermediate (4-6 Years) or Similar tool • ThousandEyes - Intermediate (4-6 Years) or Similar tool • ExtraHop - Entry Level (1-3 Years) or Similar tool • SevOne - Entry Level (1-3 Years) or Similar tool • FullStory - Entry Level (1-3 Years) or Similar tool • SharePoint - Entry Level (1-3 Years) • Excel - Intermediate (4-6 Years)

🏖️ Benefits

• Competitive compensation and benefits package: • - Competitive salary and performance-based bonuses • - Comprehensive benefits package • - Career development and training opportunities • - Flexible work arrangements (remote and/or office-based) • - Dynamic and inclusive work culture within a globally renowned group • - Private Health Insurance • - Pension Plan • - Paid Time Off • - Training & Development • Note: Benefits differ based on employee level.