Customer Operations Associate

July 12

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Building the future of payment technology. Our signature product, SwipeSimple, is used by 100,000+ small businesses.

Mobile Payments • PCI Level 1 compliant • EMV certified • iOS and Android Compatible • Software Developer Kit

51 - 200

💰 $3.5M Series A on 2018-09

Description

• Support existing SwipeSimple product customers by managing all inbound phone and email contacts • Address, resolve, and record any customer issues that arise pertaining to product usage, technical support, merchant onboarding and general account satisfaction • Accurately and professionally record notes for each customer contact • Identify customers’ needs, provide troubleshooting support and offer solutions • Own cross-functional efforts to solve all support inquiries • Become a subject matter expert in the SwipeSimple Product line, continuously learning all new product features as they are released • Collaborate with the Engineering team to increase efficiencies around resolving customer issues and technical issues • Work together as a team to identify customer trends and implement new processes • Meet personal/team qualitative and quantitative targets • Get involved with company-wide meetings and outings • Become immersed in the payments industry

Requirements

• 1-2 years of customer service experience • 1-2 years in an inbound customer contact center • 1-2 years experience with software product support • Superior organizational and time management skills • Exceptional verbal and written communication skills • A positive, confident, upbeat and friendly personality • Ability to remain calm under pressure • Creative problem solving and technical troubleshooting skills • Keen attention to detail • Passionate about continuously improving the customer experience • Prior experience using a CRM Software Suite

Benefits

• Location-neutral work environment • Home-office equipment stipend • Flexible paid time off • Employee Engagement (Lunch & Learns, team building events) • Learning & Development culture • Comprehensive health benefits • Competitive compensation and company ownership/stock options • And more!!