DoorDash
DoorDash is a technology-driven logistics company that specializes in food delivery services. By connecting local businesses with customers through its platform, DoorDash aims to empower local economies and ensure that small businesses thrive in a competitive environment. The company is known for its commitment to innovation, flexibility in work arrangements, and a strong focus on employee well-being and professional development.
Local Logistics • Restaurant Delivery • On-Demand Delivery • eCommerce
Manager - Workforce Strategy
May 5
DoorDash
DoorDash is a technology-driven logistics company that specializes in food delivery services. By connecting local businesses with customers through its platform, DoorDash aims to empower local economies and ensure that small businesses thrive in a competitive environment. The company is known for its commitment to innovation, flexibility in work arrangements, and a strong focus on employee well-being and professional development.
Local Logistics • Restaurant Delivery • On-Demand Delivery • eCommerce
📋 Description
• The Workforce Management team’s primary focus is to ensure we have the right people at the right time • As the Manager, Workforce Strategy for Merchant, you will be the single point of accountability • Manage staffing, capacity, performance metrics, and issue resolution in real time • Own KPIs like SLA, occupancy, and queue-specific efficiency • Report to DoorDash's Senior Manager, Workforce Strategy for Marketplace and Drive Support Operations • Manage and align in-house and BPO planners, schedulers, and RTA teams • Lead OKR setting and progress tracking for your vertical • Communicate results, blockers, and root causes clearly to leadership
🎯 Requirements
• 5+ years in workforce management or support operations or management consulting • Thrive in fast-paced, ambiguous environments and love solving complex problems • Demonstrate deep business understanding and proactive decision-making • Proven track record of driving performance improvements across cross-functional teams • Strong analytical skills and comfort with data tools (e.g., SQL, Excel, Tableau) • Strategic leader who can inspire, align, and hold teams accountable
🏖️ Benefits
• 401(k) plan with employer matching • Paid time off and paid sick leave • 16 weeks of paid parental leave • Wellness benefit • Commuter benefit match • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program
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