Control Tower Operator – Customer Service

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cargo-partner

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Transport • B2B • Logistics

cargo-partner is a logistics and supply chain company providing comprehensive transportation solutions including air cargo, sea cargo, rail transport, and road transport. They also offer warehousing and supply chain management services. Their services focus on various industries such as automotive, high tech, pharmaceuticals, foodstuffs, and fashion. The company uses its proprietary SPOT system for supply chain visibility and collaboration, aiming to streamline processes and enhance efficiency. Their commitment to quality assurance, sustainable progress, and innovation drives their continuous improvement efforts.

1001 - 5000 employees

Founded 1983

🚗 Transport

🤝 B2B

📋 Description

• Supervise, analyze, and identify root causes of data quality issues within the systems implementing corrective and improvement actions. • Monitor shipments in real time from cargo-ready date to departure, ensuring timely and efficient logistics execution in line with customer expectations. • Prepare and continuously update operational and performance reports to support data-driven decision-making and proactive problem resolution. • Verify that booking confirmations and shipment details meet required transit times, conditions, and customer specifications; coordinate alternatives when space or carrier issues arise. • Ensure origin offices record accurate and complete data in the systems, maintaining up-to-date shipment statuses. • Collaborate closely with origin offices, control agents, and vendors to anticipate and resolve potential delays or issues before they impact operations. • Serve as the main point of contact between the customer, origin offices, and the control agent, ensuring clear, timely, and effective communication. • Organize regular meetings with customers to review performance metrics, analyze delays, anticipate scenarios, and present operational updates. • Use data analysis to identify performance trends, drive process improvements, and strengthen communication among all stakeholders. • Build and maintain strong, long-term relationships with customers, vendors, and internal teams to ensure smooth coordination and high-quality service.

🎯 Requirements

• Experience in logistics operations freight forwarding or similar roles. • Proficiency with data analysis tools and logistics management platforms, Cargo-Wise experience preferred. • Strong communication, problem-solving and collaborative skills. • Detail-oriented with an analytical mindset. • Intermediate to advanced English proficiency (preferred).