Solutions Engineer

17 hours ago

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $41.5k - $49.8k / year

⏰ Full Time

🟢 Junior

💻 Solutions Engineer

🚫👨‍🎓 No degree required

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Cars Commerce

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eCommerce • Automotive • Marketplace

Cars Commerce is a comprehensive online platform that facilitates the buying, selling, and research of vehicles. It provides a wide range of listings for new and used cars, along with tools and resources for customers to compare different makes and models, read reviews, and obtain financing options. With a focus on enhancing the car shopping experience, Cars Commerce connects sellers with local dealers and offers estimates for vehicle sales, ensuring a streamlined process for prospective buyers and sellers alike.

1001 - 5000 employees

🛍️ eCommerce

🏪 Marketplace

📋 Description

• Intake technical product support requests from customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums. • Follow up and resolve customer requests and open cases for product support. • Resolve customer inquiries related to services or technology. • Troubleshoot complex product-related issues. • Escalate more complex issues as needed to higher-level support teams and/or management; and de-escalate customers as needed. • Provide quality service to customers and that meets our customer expectations and in accordance with the department’s guidelines and policies. • Take a high rate of inbound contacts and provide a high-level of engagement with the customers to assist them with a resolution to their product related issue(s). • Stay aligned with internal knowledge sharing, platforms and training processes to accurately answer customer questions and to maintain personal skills. • Use advanced product knowledge to educate customers on product features or additional services to meet their needs. • Support data maintenance and hygiene by ensuring accurate documentation of customer interactions and notes in all applicable systems. • Be a steward of our customer solutions by communicating process, system or technical improvement opportunities in line with current processes. • Acquire technical and service certifications as required. • Understand website package levels and set appropriate client expectations; identifying consultative upsell opportunities and handing off to Managed Services, Performance Management or Sales as appropriate. • Complete personal and department-assigned goals.

🎯 Requirements

• High School Diploma (or equivalent experience) • At least one (1) year of customer service or call center experience • Experience with Salesforce, Wordpress and/or Slack a plus • Experience in a support or service role within the Automotive, SaaS or MarTech industries a plus

🏖️ Benefits

• Medical, Dental & Vision Healthcare Plans • New Hire Stipend for Home Office Set-Up • Generous PTO • Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset • Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day