Customer Success Engineer

August 28

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CARTO

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Unlock the power of spatial analysis

big data visualization • online mapping • geospatial databases • big data analysis • big data

51 - 200

Description

• Ability to deliver results through others by leading and influencing different phases of the customer lifecycle (from onboarding to renewal) • Maintain high levels of engagement to ensure your customers see value from insights, increase adoption, and uncover new uses for CARTO’s location intelligence tools. • Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions. • Establish a trusted advisor relationship with our most strategic enterprise customers across different verticals -- engaging to deeply understand their business needs and goals with CARTO. • Be the voice of our customers at CARTO, interfacing with Product and other teams. • Analyze and interpret data to present actionable insights (KPI´s, forecast, P&L, etc.)

Requirements

• 4+ years of enterprise customer-facing customer success, SaaS account management, or strategic consulting, with a strong technical foundation and business savvy. • Must have at least one of the following: GIS knowledge, technical background, experience managing complex data products or cloud infrastructures • The ability to speak to C-level stakeholders comfortably • The skills to lead technical conversations. • The skills to use data, CARTO products, and your technical skills to develop proofs-of-concept and advise on solutions. • The ability to translate complex technical messages into easy to articulate action plans. • Experience handling complex enterprise organizations and solving difficult problems. • Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software. • Curiosity and a passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers. • Excellent communication and interpersonal skills. • A strong combination of being both a team player and a detail oriented, self-starter. • Familiarity with SQL and Big Data is a plus!

Benefits

• Competitive compensation. • Flexible work hours in a focused but casual environment. • Excellent benefits, including 100% medical, dental, and vision coverage for employees. • Generous time off, 401k with match, and stock options. • Growth prospects at a truly welcoming, multicultural and multilingual company. • A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.