Software Support Engineer

July 10

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Logo of CData Software

CData Software

CData is the data connectivity company, simplifying access to any data, anywhere. Visit us at www.cdata.com.

Data Integration • Driver Development • Database Drivers • API Integration • ODBC, JDBC, ADO

201 - 500

💰 Series B on 2021-12

Description

• Join our team as a Software Support Engineer and become a pivotal part of a leading data virtualization software provider • Your role will ensure optimal operation and seamless support for our diverse customer base, enhancing their experience with our software • Your responsibilities will span across various support levels, monitoring, and operational tasks • Set up, configure, and use cloud management and monitoring tools, as well as manage cloud environments, perform software updates/upgrades on our customers' Windows and Linux machines (remote via RDP and SSH), and support the operation of our software and servers

Requirements

• Strong communication skills and fluency in English • Self-organized, highly motivated, and responsible • Empathic with an analytical approach • Exceptional problem-solving skills and an inquiring mindset • Understanding of database technology and Linux • Proficiency in SQL and ability to debug source code • Experience in software support/consulting or a comparable function • Skilled in troubleshooting and understanding documentation for desired behavior • Ability to simplify complex topics and work independently under pressure • Experience with SLA-bound operations and screen-sharing/phone support • Familiarity with bug trackers, Cloud Platforms (AWS, Azure), and container platforms

Benefits

• A stable and reliable job with the freedom and flexibility of a freelancer • Working as a contractor worldwide or as an employee in Germany • Flexible working hours and workplace • Paid vacation days and paid sick leaves • Fast and dependable monthly payment – in EUR, USD, or Crypto, as you prefer • Contributing to the success of a growing company • Working with cutting-edge technologies • Knowledgeable and approachable C-Level • Continuity and growth potential • Smart, friendly, and international colleagues • Full integration into our teams and invitations for our team events worldwide

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