Senior Field Applications Engineer

4 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $185.1k - $295.7k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Ciena

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Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

📋 Description

• Lead the certification, testing, integration, and initial deployment of Data Center Out-of-Band Management solutions in hyperscaler customer environments • Collaborate with cross-functional teams including Ciena product, R&D, and account teams to deliver economic value • Troubleshoot complex technical issues in real-time and provide strategic guidance to clients • Document deployment architectures, operational procedures, and best practices • Mentor junior engineers and contribute to internal knowledge sharing • Lead technical engagements with hyperscaler customers during lab evaluations, proof-of-concepts, and pilots • Configure, validate, and troubleshoot the end-to-end DCOM solution in customer environments • Act as the first line of technical defense for integration issues • Translate customer requirements and observations into actionable feedback for Ciena R&D and product management • Provide deep input into roadmap decisions, feature prioritization, and usability improvements • Validate automated SDN provisioning solutions in hyperscaler DCOM environments • Assess and tune operational performance under real-world workloads • Provide deep troubleshooting across management plane, control plane, and data plane layers • Mentor and train internal FAEs, account teams, and customer operations teams on the new platform

🎯 Requirements

• 8+ years in passive optical LAN, routing, switching, or data center engineering roles • Hands-on experience with hyperscaler or Tier 1 service provider networks • Experience working with UNIX/Linux/RHEL/Ubuntu and/or any other server OS, be it on bare metal and/or Virtual Machine, and system admin functions • Experience relative to the design and architecture of embedded Linux systems including docker containers, Linux kernel, TCP/IP stack, Forwarding Tables, VLANs • Familiarity with open networking or cloud-native networking projects (OpenConfig, gNMI/gNOI/g*, SONiC, etc.) • Familiarity with OMCI Provisioning of PON FTTx solutions • Familiarity with any of the following data center / SP routing platforms (Arista 7800, Juniper PTX10K, Cisco 8800, Nokia IXR SRL, etc.) • Knowledge of hyperscaler network operations, test methodologies, and tooling • Track record of successful Field Application Engineering roles (customer-facing with deep technical integration)

🏖️ Benefits

• Medical, dental, and vision plans • Participation in 401(K) (USA) & DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation time