Platform Support Specialist

Job not on LinkedIn

🕒 February 18

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CFC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

💳 Fintech

Insurance • Cybersecurity • Fintech

CFC is a global insurance company offering specialist insurance products to over 130,000 businesses. CFC provides a wide range of insurance coverages, including cyber insurance, environmental liability, intellectual property protection, management liability, medical malpractice, product recall, professional liability, property and casualty, terrorism, and transaction liability. They focus on emerging and technology-based risks, offering innovative solutions for digital healthcare, fintech, media, and entertainment, as well as manufacturing and more. CFC is recognized for proactive cyber security protection and market-leading cyber incident response solutions.

📋 Description

• Be the first line of support for brokers: Respond to enquiries promptly and professionally, primarily via our live chat and shared inbox • Own platform operations end‑to‑end: Log submissions, issue policies and MTAs, and prepare other documentation accurately and on time • Keep momentum on deals: Chase outstanding items (e.g., subjectivities, renewals) and proactively follow up on quotations we’re keen to secure • Handle referrals and produce quotes: Turn around platform referrals quickly and consistently within agreed service standards • Advise with confidence: Explain product features, advantages, and benefits; answer coverage and wording queries clearly and helpfully • Safeguard portfolio performance: Conduct daily risk reviews of broker‑generated quotes to maintain underwriting quality and profitability • Drive continuous improvement: Engage proactively with brokers to gather feedback that helps us refine the platform and elevate the experience • Support where needed: Carry out ad‑hoc administrative tasks to keep the team running smoothly

🎯 Requirements

• Outstanding organisation skills • Able to prioritise effectively and meet tight deadlines • Excellent communicator • Engage with both brokers and colleagues • Educated to a minimum of A-level standard • View to studying towards CII certification

🏖️ Benefits

• **Love what you do:****We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.******Challenge everything:****We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.******Have fun, be good:****Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.