Senior Customer Success Manager

August 29

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CHOOOSE

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CHOOOSE builds digital tools so that we all can make climate action part of our everyday life and business.

Climate change • Carbon neutrality • Climate positivity • Carbon negativity • CSR

51 - 200

💰 $15M Series A on 2023-01

Description

• Own total responsibility for a portfolio of key enterprise customers within the aviation, shipping, and logistics sectors. • Be the expert on the customer's decarbonization program. Thoroughly understand the customer’s decarbonization objectives, and guide how the customer leverages the Chooose platform to reach these objectives. • Cultivate high-trust relationships with key stakeholders across our customer organizations (from Sustainability to Product) and function as the customer's trusted advisor. • Drive customer success. Assess, clarify, and validate customer needs and new commercial expansion opportunities on an ongoing basis. Proactively qualify and champion these needs and opportunities internally, with an emphasis on gathering and delivering structured product feedback. • Maintain a balanced approach and multiple perspectives. Enable commercial growth while considering Chooose's commitment to enabling long-term, high-integrity climate action. • Manage complex software deployments. Supported by an assigned Technical Implementation Manager and other key resources, oversee the implementation of complex decarbonization programs including a range of climate solutions from Sustainable Aviation Fuel to carbon offsets and removals. • Refine our playbook. Drive continuous improvement across Technical Implementation, Customer Operations, and Customer Success functions. • Collaborate with multiple Chooose teams to execute the operational tasks needed to achieve program objectives on time and with high quality. • Proactively and continually educate yourself on the carbon-related requirements and market trends impacting our customers and the sectors in which we operate.

Requirements

• Bachelor's or Master's degree from an accredited institution, ideally in the hard sciences. • 5-10 years of demonstrated success in driving SaaS implementations, enterprise project management, business consulting, or similar. • Experience in enterprise software organizations relating to carbon markets, fuel markets, or carbon accounting is a plus. • You’re technical. You enjoy helping customers solve business and technical problems, and are comfortable with technical and highly-configurable SaaS solutions. Previous experience with API integrations and enterprise-grade SaaS solutions is a plus. • You listen carefully and authentically care about solving customer problems. • You have polished presentation skills and are comfortable discussing technical and commercial topics with external stakeholders. • You don’t wait for anyone else to solve problems, you take initiative and get things done. • You're willing to be flexible with your work hours to support your colleagues and accommodate our global customers. • You’re open to frequent travel on short notice. • You have superior verbal and written communication skills in English. Spanish is a plus. • You're located in the EST time zone.