Customer Success Specialist

August 2

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Cin7

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Most integrated and automated inventory software

Inventory Management • Point of Sale • Multi-Channel • Wholesale B2B • Warehouse Management

201 - 500

💰 Private Equity Round on 2019-09

Description

• Enhance customer experiences, and identify areas of opportunity to increase feature adoption, engagement, and value. • Proactively engage with customers to provide solutions for best outcomes when using our platforms. • Update customers on enhancements or changes to our products to ensure full platform value awareness. • Partner with the Engineering and Product teams to advocate for customer needs around future enhancements to our platform. • Anticipate issues, and find opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows. • Work with the team to develop best practices for responding to the critical customer needs to drive success across the organization • Monitor customer health, and leverage customer insights to mitigate risk.

Requirements

• Approximately 2+ years of relevant work experience in a customer-facing role. SaaS customer success, account management or sales organization experience a plus • A self-motivated, dedicated teammate with innovative ideas to inspire customer adoption • You’re curious, inventive and work to be a little better every single day • You naturally possess a high level of compassion and pay close attention to the needs of customers • Has handled difficult customers conversations and can point to examples of providing resolutions • Can work cross functionally to find solutions • The motivation and flexibility to work well in a high-growth environment where things change quickly • Value relationships with customers and colleagues • Contribute to a positive team environment of equality and inclusion • Bachelor’s Degree

Benefits

• Competitive benefits, including medical, dental, vision, and 401k. • A flexible PTO policy, allowing you the time you need to recharge. • A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. • A diverse team, where everyone helps each other and inclusion is a core value. • Frequent company sponsored events so you can get to know your coworkers.