Senior Analyst, Customer Success - Japanese

April 12

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Cint

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Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.

Software services • Insight technology • Panel monetization • insights exchange platform • Research sample

1001 - 5000 employees

Founded 2004

🤝 B2B

☁️ SaaS

💰 $13M Series B on 2010-09

📋 Description

• The Customer Success, Senior Analyst works with Cint’s customers to help them get the most from Cint’s technology platforms. • Customer Success Senior Analysts build strong relationships with new and existing users, set performance milestones, and act as a consultative resource to help clients achieve their goals. • Responsible for training and onboarding new users, ensuring client satisfaction through renewals, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Trust & Safety, Product and other functions as necessary. • Enable customers to achieve their survey project goals using Cint’s ResTech platforms. • Manage relationships with Cint’s clients to drive usage and adoption of Cint’s products, and advocate for customer needs across internal stakeholder groups. • Onboard new client business and train new and existing customers to use Cint’s products in an optimal way. • Gain a working understanding of clients’ businesses and organizational structures to identify opportunities for growth and performance improvement. • Analyse trends in client performance and activity on a regular basis and form proactive recommendations and action plans to support customer growth.

🎯 Requirements

• Relevant customer-facing experience with ability to manage projects under tight deadlines. • Experience with internal and external relationship management, client presentations, and quantitative data analysis. • Excellent written and verbal communication skills (English & Japanese) • Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals. • Resourceful problem solving, organized and process-oriented. • Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells. • Ability to convey complicated ideas to technical and non-technical audiences.

🏖️ Benefits

• Collaboration is our superpower • Success happens together • Innovation is in our blood • Our curiosity is insatiable • We do what we say • Excellence comes as standard • We are caring