Customer Service Representative – Solar Campaign

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ClearSource BPO

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B2B • SaaS • Telecommunications

ClearSource BPO is a leader in integrating technology and innovation to provide cutting-edge solutions for customer experience management. The company utilizes artificial intelligence, speech analytics, generative AI, workforce management, agent assist, and automation to enhance customer care. ClearSource operates globally, with sites in the USA, India, Costa Rica, and the Philippines, supporting industries like renewable energy, financial services, healthcare, and eCommerce. Their approach focuses on quality solutions that ensure first-contact resolutions and building meaningful customer relationships. ClearSource is committed to exceptional customer service, driving growth and loyalty for their clients through seamless interactions and a focus on reducing costs and enhancing brand reputation.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

📋 Description

• Engage in Regular Coaching: Attend weekly one-on-one meetings with your leader, actively implement feedback, and follow through on assigned action items to drive continuous improvement. • Maintain Reliable Attendance: Adhere to assigned work schedules, including punctuality for shifts, lunch breaks, and scheduled rest periods. • Deliver Exceptional Customer Care: Accuracy: Process proposals with a high degree of accuracy, strictly following QA guidelines and established workflows. Efficiency: Complete tasks within required timelines to meet Service Level Agreements (SLAs). Connection: Foster professional, respectful relationships within the team and organization. Ease: Proactively eliminate unnecessary delays or inaccuracies that may hinder project progress. • Participate in Team Engagement: Contribute to discussions and knowledge sharing during daily team huddles and collaborative meetings. • Commitment to Quality Improvement: Attend all scheduled QA sessions with your leader, and take actionable steps to address performance opportunities. • Achieve Performance Targets: Consistently meet or exceed Key Performance Indicators (KPIs) and goals as set by management.

🎯 Requirements

• At least two years of college education (any field of study) • Experience using Salesforce or a similar CRM platform is required • Strong attention to detail and ability to follow established processes • Comfortable working in a fast-paced, performance-driven environment • Effective communication and collaboration skills • Basic proficiency in Microsoft Office and/or Google Workspace tools • Data analysis and basic reporting

🏖️ Benefits

• Competitive salary – Get paid for doing what you love! • Medical and dental insurance (with free dependent coverage!) • Group life insurance for peace of mind. • Paid time off (PTO) – Because work-life balance matters. • Outstanding career growth opportunities – Learn, advance, and develop your career. • A fun, innovative, and energetic team culture – Be part of a company that values its employees • Skills and leadership development to help you reach your full potential. • Free meal for onsite employees