Technical Support Specialist – Solar Campaign

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🕒 April 24

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ClearSource BPO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

B2B • SaaS • Telecommunications

ClearSource BPO is a leader in integrating technology and innovation to provide cutting-edge solutions for customer experience management. The company utilizes artificial intelligence, speech analytics, generative AI, workforce management, agent assist, and automation to enhance customer care. ClearSource operates globally, with sites in the USA, India, Costa Rica, and the Philippines, supporting industries like renewable energy, financial services, healthcare, and eCommerce. Their approach focuses on quality solutions that ensure first-contact resolutions and building meaningful customer relationships. ClearSource is committed to exceptional customer service, driving growth and loyalty for their clients through seamless interactions and a focus on reducing costs and enhancing brand reputation.

📋 Description

• Create accurate solar permit packages that meet AHJ requirements, client processes, SLAs, productivity goals, and quality standards. • Assist homeowners with account setup, system activation, and commissioning. • Educate homeowners on energy production, consumption, and battery functionality. • Resolve activation and monitoring issues (e.g., offline gateways, missing data). • Collaborate with internal teams and manufacturer support for escalations.

🎯 Requirements

• Engineering graduates preferred; or other technical course graduates with at least one year of hands‑on experience using AutoCAD or exposure to solar-related projects. • 1–3 years of experience in technical support, preferably within the solar or energy industry. • Familiarity with homeowner support or home technology products, with working knowledge of platforms in solar supports.

🏖️ Benefits

• Medical and dental insurance (with free dependent coverage!) • Group life insurance for peace of mind. • Paid time off (PTO) – Because work-life balance matters. • Outstanding career growth opportunities – Learn, advance, and develop your career. • A fun, innovative, and energetic team culture – Be part of a company that values its employees • Skills and leadership development to help you reach your full potential. • Free meal for onsite employees