Associate Website Designer Specialist (Remote)

June 4

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Cloudbeds

More Reservations. Happier Guests.

Technology • Software • Hotels • Property Management Software • Hostels

501 - 1000

Description

• Responsible for managing support tickets through the ticketing system from live customers with published websites • Manage all records and upkeep all task management systems related to website services • Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers • Gathering property details and website requirements then organizing the information for the website designer’s reference • Proactively communicating with customers and providing timely updates on the project progress • Managing multiple account timelines, completion of requirements, and communicating priorities with website designers to meet deadlines agreed with the customer • Assisting the customer in acquiring domain names, updating domain settings, and publishing websites • Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder • Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement • Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers • Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call • Resolve, handle customer complaints, and ability to handle deadline-driven pressure • Handling the creation of landing pages or single page websites • Managing internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns • Using tools (AI) to create visual elements or content that are in line with our customers’ branding • Proofread content and correct errors • Staying up to date with website trends and website development techniques that are most effective in engaging consumers

Requirements

• Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda preferred • Experience with Adobe Photoshop or Canva preferred • Experience with using AI for text content creation • Fluent English • Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer service • Excellent communication skills and a positive attitude • Excellent problem-solving skills and emotional management • Excellent internet/wifi connection

Benefits

• Open vacation policies • Free LinkedIn Learning • Other benefits that promote well-being and professional development

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