Client Success Specialist – LegalTech

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Codekeeper

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

☁️ SaaS

🔐 Security

📋 Compliance

SaaS • Security • Compliance

Codekeeper is a company providing comprehensive disaster recovery solutions tailored for software companies and their clients. Specializing in software backup, software escrow, SaaS escrow, and software custodian services, Codekeeper ensures that critical digital assets and systems are secured, recoverable, and compliant with industry regulations. Their solutions are designed to integrate seamlessly with popular developer platforms, offering enterprise-ready resilience against digital threats such as data breaches, system downtimes, and compliance failures. With a focus on risk assessment, Codekeeper aids businesses in safeguarding their operations from the unpredictable digital landscape using cutting-edge technology and over a decade of industry expertise.

📋 Description

• Ensure customers attain desired outcomes using our product or service • Act as a bridge between the company and its customers • Conduct legal research and draft legal documents • Provide support on legal matters to enhance service quality • Handle customer service requests correctly and quickly • Support customers with tech setup for source code management connections • Work with leads to guide them about services via email and chat • Draft reports based on customer information inspection • Manage legal drafting and prepare required documents for client sharing

🎯 Requirements

• Familiarity with LegalTech concepts • Prior experience in customer success or similar role preferred • Proficiency in drafting legal documents • Exposure to working with diverse companies of varying sizes and industries • Analytical thinking and proactive attitude • Excellent written English communication skills • Proficiency in modern web tools like Google Docs and similar platforms • Highly organized with strong attention to detail • Comfortable adapting and multitasking in a fast-paced environment

🏖️ Benefits

• Passionate and fun-loving colleagues • Startup mindset with ample opportunities for growth • Regular team activities and gatherings • Comprehensive onboarding process with a dedicated ramp-up period • A supportive team that values open communication and direct feedback • A chance to excel in your career and make a difference