Manager, Clinical Information Systems

5 hours ago

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

💵 $77.5k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Cohen Veterans Network

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Non-profit • Social Impact

Cohen Veterans Network is a national non-profit integrated network of mental health clinics providing evidence-based outpatient and telehealth therapy tailored to post-9/11 veterans, active-duty service members, and military families. The organization reduces barriers to care by accepting major insurances including TRICARE, offers specialized treatment for PTSD, depression, anxiety, relationship and family issues, and conducts training, research, and quality initiatives to advance military mental health. CVN operates multiple CARF-accredited clinics across the United States and focuses on accessibility, measurement-based care, and supporting the unique needs of military communities.

11 - 50 employees

Founded 2016

🤝 Non-profit

🌍 Social Impact

📋 Description

• Serve as a super user for various clinical information systems, including EHR, patient portals, digital front door platforms, ambient listening tools, and more • Create and maintain documentation for user guides, processes, policies, system configuration, and help related materials for end users • Support the implementation of the EHR and supporting clinical systems in new clinics, including initial setup, configuration, integration testing, end user training, go live support, and ongoing support thereafter • Work with clinical information system vendors and other CIS team members on future system development, such as testing of new or changed functionality, upgrades to software, updates to workflows, new versions of forms, etc. • Collaborate across departments for various CIS initiatives and projects to include new system implementations, system build, testing and validation, communication, vendor development, etc., that align with network priorities • Champion innovation by identifying opportunities for process improvement, leveraging existing and emerging technologies that support data driven decision making across the care delivery systems • Lead validation of network wide of dashboards and develop reporting analyses to ensure accuracy, consistency, and clinical trends to support data driven decision making and enhancing quality of care across clinics • Stay abreast of EHR and supporting system functionality and available enhancements, work with team to assess and implement tools and processes that further organizational goals • Act as the primary point of contact for up to five clinics, supporting their clinical systems environment and data reporting needs. • Provide technical support and troubleshooting for clinical staff via a Help Desk ticketing system, ensuring timely and consistent resolution of system issues. • Generate standard cadence of reports on key performance indicators and quality assurance initiatives such as access, utilization, outcomes, etc. • Develop ad-hoc reports for grant reports, board presentations, or marketing materials • Communicate any system developments, upgrades, or changes that may impact day to day processes in EHR and other clinical systems • Participate in regular meetings with clinic staff regarding data compliance and clinical information system functionality • Deliver onboarding training and supporting resources for all clinic staff on clinical systems, data collection processes, and compliance requirements. • Provide refresher training and system updates as needed to ensure consistent user proficiency. • Serve as the administrator for the Relias Learning Management System platform; managing user accounts • Participate in monthly Clinical Support Team meetings alongside the Central Office and contribute to all necessary CST reports, clinic performance reviews, etc.

🎯 Requirements

• Bachelor’s Degree in a related field or equivalent experience • At least 3+ years of experience • Experience with Electronic Health Record Systems required • Strong proficiency with Microsoft products • Excellent written and oral communication skills • Experience with privacy and security practices, including HIPAA • Experience working in behavioral health or community health systems a plus • Veteran, Military Spouse, or experience in the veteran community a plus • Moderate level of travel required (30%) • Comfort working collaboratively and independently in a fast paced environment • Strong proficiency with reporting and data analysis with attention to detail and accuracy • Self-starter mindset who is resourceful, proactive, and meets deadlines with minimal supervision • Solution oriented approach, capable of navigating complex challenges and relationships with professionalism and a positive attitude • Excellent interpersonal skills, with the ability to build strong working relationships across all levels of the organization • Adaptability and creative thinking in a rapidly changing environment, with the ability to approach evolving tasks and problems with flexibility and innovation • Strong presentation and training skills, with the ability to engage small to mid sized groups of varying skill levels, both virtually and in person • Continuous learning mindset and eager to stay current with emerging trends, tools, and best practices in the field

🏖️ Benefits

• Fully paid health care benefits • Generous leave policies • Substantial PTO and sick leave • Mental and physical wellness programs • Support a diverse, equitable and inclusive culture which empowers our people to be who they are , contribute their unique perspectives and make a difference in the lives of who we serve • Professional learning and development opportunities • Company teambuilding events • Annual bonus plan • A laptop and additional computer equipment will be provided to you by the company • A 401 (k) savings program with an employer match and more