CoinGecko
Our mission is to empower the crypto community with a 360° overview of the market to help you make better decisions.
cryptocurrency
11 - 50
Operations Intern
May 18, 2023
CoinGecko
Our mission is to empower the crypto community with a 360° overview of the market to help you make better decisions.
cryptocurrency
11 - 50
Description
• Work with our Operations team to ensure all information displayed on CoinGecko is up-to-date. • Provide amazing and personalised experience to each user query. • Effectively diagnose and resolve user concerns and issues through various support channels such as emails, blogs, social media, community chat rooms etc. • Analyse user feedback and continuously look for ways to improve user experience. • Collate user feedback and share with relevant internal teams for improvements. • Strive to give every user a great experience we can be truly proud of. • Stay up-to-date with the latest cryptocurrency and perform research/ due diligence on cryptocurrencies listed on CoinGecko. • Work closely with team members to solve user issues.
Requirements
• Experience in customer support roles. • Currently pursuing a Bachelor's degree (Finance, Communications or Social Media related background). • Excellent command of English and great communication skills. • Excellent knowledge and interest in cryptocurrencies. • Knowledge in using support and automation tools is an added advantage. • Possess strong analytical skills with a good eye for detail. • A team player, self-motivated and able to work independently with minimal supervision. • Confident working in a fast paced and dynamic environment. • Proactive in coming up with ideas and solutions that will improve user experience. • Able to do three (3) months internship (longer internship preferred).
Benefits
• RM 1,500 or SGD 1,000 allowance /month if you are based in Malaysia or Singapore respectively. • Remote Work Flexibility: Work wherever you feel most productive. • Flexible Working Hours: No 9-5 structure, work the hours you need to get your tasks done. • Transport Allowance: You will be given a monthly fixed allowance to ease the cost of travelling. • An opportunity to learn about blockchain and cryptocurrencies from one of the pioneering companies in the industry.
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