Customer Service Associate

March 24

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Compass Experience Labs

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Compass Experience Labs is your go-to partner for brand-specific customer experience (CX) services, designed to support both growing businesses and large enterprises. They specialize in becoming an extension of your team, focusing on delivering results that foster growth and enhance customer loyalty. With over seven years of experience, Compass leverages cutting-edge technology and a multifaceted approach to improve customer satisfaction, streamline operations, and build brand loyalty. The company emphasizes its commitment to agent well-being and performance, providing global support in over 350 languages 24/7.

customer care • consulting • customer service • business process outsourcing • customer experience

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

📋 Description

• Respond to customers primarily through phones as well as through email, chat, text, and social channels while creating memorable service interactions. • Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice • Build a strong understanding of your assigned brands products, procedures, and resolutions • Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends

🎯 Requirements

• Inbound Phone, Chat, Text, Email, and Social media channels experiences is a must- Please ensure that your resume reflects this • High school diploma or equivalent • Call center experience must be within the last 2 years • 1+ year inbound phone experience required • Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing • Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr. shift)