Enterprise Customer Success Manager

August 30

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COMPLY

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At COMPLY, we pride ourselves on being the champion for compliance professionals$1. .$1

201 - 500

Description

• Build and manage active and long-term relationships and engagement with 10-15 Enterprise-level customers • Understand the value proposition the COMPLY product provides to each client (i.e. why did they buy it and continue to use it), any threats (i.e. risk of cancellation), and our product strategy to proactively guide clients to the optimal solution • Develop account business plans by working with customers to establish critical goals or other key performance indicators, and aid the customer in achieving their goals • Provide product knowledge, support, and industry guidance to help customers effectively grow with our platform and meet their needs • Engage with key stakeholders and a variety of personas, proactively perform regular business reviews to ensure the value of COMPLY is realized and confirmed • Help manage customer expectations in line with their contract and our support model • Support revenue retention and new business growth through advocacy and reference-ability • Work collaboratively with internal stakeholders, specifically sales, product, and marketing to ensure customer feedback and ideas travel efficiently from the client to our teams

Requirements

• 5+ years’ experience in a Customer Success or Account Management role ideally managing large / enterprise clients • Ability to mentor and guide fellow Customer Success Managers, fostering growth and collaboration within the team • Financial services or compliance experience a plus • Ability to manage influence through persuasion, negotiation, and consensus building • Ability to identify and manage multiple stakeholders • Strong empathy for customers AND passion for revenue and growth • Demonstrated ability to manage and see projects through with customers • Analytical, organized, process-oriented, and proactive mindset • Demonstrated desire for continuous learning and improvement • Enthusiastic and creative leader with the ability to inspire others • Excellent time management, communication, presentation, and problem-solving skills • Proficiency in Saas technology and Microsoft Office

Benefits

• Comprehensive benefits • Unlimited PTO • Paid bonding leave • 100% remote work flexibility with a WFH stipend