Chief of Staff

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Community Phone

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Telecommunications • B2B • B2C

Community Phone is a telecommunications company that provides reliable phone services for homes and businesses without the need for an internet connection. Their plans are designed to be simple and affordable, with no hidden fees or long contracts. Community Phone emphasizes strong call quality and customer support from real human representatives, alongside features like spam call blocking, call forwarding, and voicemail transcription. Their technology leverages industrial-grade antennas to connect to nearby cell towers, ensuring connectivity even during power outages.

51 - 200 employees

Founded 2018

📡 Telecommunications

🤝 B2B

👥 B2C

💰 Pre Seed Round on 2019-08

📋 Description

• Own 2-4 critical projects at any given time: projects with existential impact on the business • Become a temporary expert in whatever domain the project requires, whether that's international expansion, hardware supply chains, marketing campaigns, or regulatory compliance • Drive projects from ambiguous problem to clear solution, working across all functions • Help ensure teams know their goals and have the tools to pace toward them • Ensure clarity on: What are people's goals? Why are those the goals? How are they pacing? • Run regular check-ins with department heads to surface blockers • Partner with Head of Operations on interviewing and team design as the company scales • Help evaluate subscription business performance: you'll discuss ARR, churn, LTV, and other key levers regularly • Support revenue goal-setting and execution, as well as G&A functions • Identify operational gaps and build solutions before they become problems

🎯 Requirements

• 5+ years running high-stakes operations projects with existential business impact • Background as Chief of Staff, Head of BizOps, Head of Operations, or similar role (consulting background is a plus) • Deep familiarity with subscription business metrics (ARR, MRR, churn, CAC, LTV) • Intensely curious, detail-oriented, and thorough: you obsess over getting things right • "That's not my job" is not in your vocabulary: you eagerly figure things out and become an expert in new domains • Strong executor who thrives on hard problems and ambiguous challenges • Experience interviewing, building teams, and designing organizational structures • Willing to travel with the company 3-4 times per year, often internationally.

🏖️ Benefits

• 401(k) and health, vision, dental, and life insurance are included.