Regional Operations Manager

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Convergint

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Security • B2B • Enterprise

Convergint is a global systems integrator that delivers integrated security, life-safety, and technology services to enterprise and mission-critical customers. The company provides electronic and physical security systems, fire alarm and life-safety solutions, audio-visual and digital transformation services, monitoring and professional services, and cybersecurity support across industries such as healthcare, data centers, utilities, government, and finance. Convergint emphasizes local delivery with a global footprint and focuses on service excellence, program management, and tailored technology roadmaps.

10,000+ employees

🔐 Security

🤝 B2B

🏢 Enterprise

📋 Description

• Lead oversight of large-scale and high-profile job reviews (>$1M or elevated customer risk). • Ensure consistent backlog review cadence, prioritized by job size and customer impact. • Partner with local leadership to ensure clear project delivery plans are in place to meet scope, timeline, and customer expectations. • Support delivery teams in achieving operational KPIs (Slip, NCO, DSO). • Ensure adherence to core Convergint processes, including large-job reviews, backlog management, and subcontractor procurement protocols. • Drive accountability and governance in fundamental execution activities. • Collaborate with local operations leaders to develop and maintain Operational Excellence business plans. • Facilitate ongoing improvements in execution, financial performance, and customer satisfaction. • Support succession planning and development for CTC Operations Managers, Supervisors, PCAs, and FPMs. • Design and deliver training programs that enhance leadership capability and front-line readiness. • Establish and oversee a regional flex team composed of high-performing individuals who can support critical project delivery needs across the region. • Provide project-level support and oversight to ensure quality, scope adherence, and on-time delivery. • Actively promote collaboration between Sales, Operations, and Service teams. • Foster a unified "One Convergint" culture through shared ownership and aligned priorities.

🎯 Requirements

• Minimum 7–10 years of leadership experience in operations or project execution within the security, fire, life safety, or technology integration industries. • Proven ability to lead cross-functional teams and drive measurable results in complex environments. • Strong financial acumen and experience managing backlog, margin, Slip, risk, and labor utilization. • Excellent communication and influence skills with the ability to partner at all organizational levels. • Familiarity with Convergint systems, tools, and field execution models preferred.