Security Support Engineer

10 hours ago

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Cyber Security • SaaS security • Cloud Security • Network Security • data breach protection

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Description

• Seeking a dedicated Security Support Engineer • Act as a key liaison between clients and the Development team • Deliver tier 2 technical support • Ensure prompt response to security alerts and incidents • Investigate security events and provide actionable recommendations • Collaborate with clients to address technical concerns and implement solutions • Enhance overall security posture through proactive monitoring • Engage in collaborative efforts within the security team and cross-functional teams

Requirements

• 5+ years of hands-on technical support experience in Network Security Engineering and/or Systems Engineering roles. • Bachelor's Degree in Computer Science, Information Technology (IT), or related field. • 3+ years of customer-facing support experience, supporting external customers. • Substantial experience in Security Incident Response, including proficiency in SOC, Malware Analysis, threat analytics, Windows server, endpoint security, etc. • Cloud experience with a focus on AWS cloud provider, including cloud security, and networking. • Proficient in Windows PowerShell scripting and experience in Python, Java, or similar programming languages. • Experience in MacOS administration. • Strong understanding of firewalls, VPNs (IPSEC Tunnels), networking, intrusion detection/prevention systems, and antivirus software. • Proven customer service skills supporting external customers. • Excellent communication skills with the ability to convey technical concepts to both technical and non-technical stakeholders. • Excellent documentation skills and ability to translate complex technical processes into user-friendly guides.

Benefits

• Unlimited vacation days • Sick Days • 10 Paid Holidays • Robust benefits package includes medical, dental, vision (80-90% company paid) • HSA with contribution • FSA • 401k with company match • Company paid STD & LTD • Company paid life & AD&D • Pet insurance • Paytient