Customer Success Manager

August 29

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Council on Legal Education Opportunity (CLEO)

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CLEO, Inc. was founded in 1968 to expand opportunities for minority and low-income students to attend #lawschool.

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Description

•Uphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow-ups scheduled •Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey •Manage a customer base of 30+ customers, including regular 1 on 1s with key stakeholders and quarterly Executive Business Reviews •Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers •Understand our customer’s organizational structure and develop relationships with key business stakeholders •Understand our customer’s business and link customer goals to compelling solutions to be delivered •Proactively assist in problem resolution, both internally and externally •Keep accurate records, including documented customer service actions and discussions. •Escalate issues appropriately to Services, Support, Product, etc. •Develop compelling recommendations, with strong close rates for add-on business •Invest in developing both self and others, as well as contribute to organizational efforts, as required

Requirements

•5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field •Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives •Proven ability to work in a fluid environment, with limited processes •Excellent communication and presentation skills directed at both business-oriented and technical audiences

Benefits

•Competitive compensation •Great Healthcare + Dental + Vision •Flexible PTO •Culture of support, encouraging Life-Work balance •401k match •FSA and HSA options •Employee Assistance Program •Paid Parental Leave •Representing a company with 4,000+ clients and a 99% retention rate •Accelerated title and salary growth potential •A fun and energetic work environment that makes you excited to go to work every day