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Council on Legal Education Opportunity (CLEO)

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Education • Non-profit • Social Impact

The Council on Legal Education Opportunity (CLEO) is a national non-profit organization established in 1968 with the mission of increasing access to legal education for underrepresented student communities. As a 501(c)(3), CLEO is focused on preparing students to successfully enter law school and achieve success in the legal profession through various support programs. These include pre-law pipeline programs, LSAT preparation, academic support, and networking opportunities through its extensive alumni network. CLEO's overarching goal is to foster diversity, equity, and inclusion within the legal field, thus promoting social justice and equality in the profession.

2 - 10 employees

Founded 1968

📚 Education

🤝 Non-profit

🌍 Social Impact

📋 Description

• Provide initial contact with customers via phone, email, or remote access, addressing customer inquiries while ensuring top-tier customer service. • Troubleshoot and develop technical solutions related to software licensing, installation, configuration, and general operation for customers. • Monitor assigned customer queues and provide appropriate responses to meet stated SLAs. • Escalate urgent problems requiring more in-depth knowledge to the next level of engineers. • Leverage the Solution Center effectively, including the knowledge base, to assist and inform customers. • Provide appropriate, relevant verbal and written content to customers.

🎯 Requirements

• Bachelor’s Degree or 1+ years of Technical Support work experience • Customer Service Experience • General Operating System Knowledge • General Networking knowledge • General Software Knowledge (Installation, Configuration, Migration, Removal) • Communication Protocol experience (HTTP / SMPT / FTP / SSHFTP)

🏖️ Benefits

• Great Healthcare + Dental + Vision • Flexible PTO • Culture of support, encouraging Life-Work balance • 401k match • FSA and HSA options • Employee Assistance Program • Paid Parental Leave • Accelerated title and salary growth potential • A fun and energetic work environment that makes you excited to go to work every day