Customer Support Specialist - EMEA

June 3

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Cover Genius

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Cover Genius is a global insurtech company that specializes in embedded protection solutions. Through its award-winning distribution platform XCover, the company provides tailored insurance offerings that protect customers of major digital companies such as Booking Holdings, Uber, Amazon, and Ryanair, spanning diverse sectors like travel, retail, and logistics. Cover Genius offers a seamless experience by integrating their solutions via a single API call, enabling businesses to offer protection across 90+ currencies and 40+ languages. Known for its customer-centric approach, Cover Genius boasts a high industry Net Promoter Score (NPS) and has been recognized as a leading insurtech company with numerous awards globally.

Insurance Technology • Insurance • Warranties • Product Insurance • Contents Insurance

201 - 500 employees

💸 Finance

💰 $70M Series D on 2022-10

📋 Description

• Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. • Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. • Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities. • You will own the delivery of excellent customer service for customers using our insurance products. • Strong attention to detail and great organisational and time management skills are required.

🎯 Requirements

• 1+ years experience handling customer queries online, ideally in a call centre or online platform • Fluency in German and French is essential • Fluency in English (verbal & written) is essential for communicating internally and externally. Any other European language will be highly regarded for external communications • Strong communication and interpersonal skills • Proficiency in using CRM systems and related software preferable • Proven ability to identify problems and find solutions

🏖️ Benefits

• Flexible Work Environment - This position is remote however we do have a London office available for you to attend. • Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company. • Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system. • Social Initiatives - pictures speak a thousand words!