Enterprise Customer Success Manager

5 hours ago

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Credo AI

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Artificial Intelligence • SaaS • Compliance

Credo AI is a company specializing in AI governance solutions. Their platform helps enterprises adopt, scale, and govern artificial intelligence safely and effectively by aligning people, processes, and technology. Credo AI offers an advisory service, an AI Governance Academy for learning, and a comprehensive governance platform with tools such as an AI registry, risk center, and regulation automation. The company provides solutions tailored for various use cases, including generative AI guardrails and vendor risk assessments. With a focus on responsible AI, Credo AI aims to make AI a trusted competitive advantage for businesses by ensuring compliance with emerging regulations and standards such as Colorado SB21-169, EU AI Act Readiness, and ISO/EIC 42001.

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

☁️ SaaS

📋 Compliance

💰 $12.8M Series A on 2022-05

📋 Description

• Lead enterprise-wide adoption of the Credo AI Governance Platform; by managing projects and coordinating with internal teams to ensure successful and timely delivery. • Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, leading business reviews, managing retention, supporting renewal and expansion, and driving advocacy. • Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value. • Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers to support long-term growth.

🎯 Requirements

• You have 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies, with a track record of managing and growing large accounts. • You bring strong project management skills and have successfully led multiple concurrent customer engagements. • You are an excellent communicator who can articulate complex concepts to both technical and non-technical audiences and advocate effectively for customer needs. • You work well across functions and can align teams including Sales, Product, and Engineering to support customer success. • AI fluency or willingness to learn is a requirement. • Highly Desirable: • Prior work in a startup environment managing Fortune 500 customers. • Experience implementing GRC software. • Familiarity with AI governance frameworks and operationalizing governance workflows.

🏖️ Benefits

• Competitive Salary and Equity • Health: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home. • Coworking: We will cover the cost of co-working spaces like WeWork and in-person meetups. • Unlimited PTO: Credo AI has unlimited time off to support our employees • Generous Parental Leave: We offer up to 12 weeks of paid parental leave. • 401(k) plan for employees (US only)