Forward Deployed Engineer - AI Agent

June 13

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Cresta

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Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.

AI • Machine Learning • Voice • Chat • Contact Center

201 - 500 employees

Founded 2017

🤖 Artificial Intelligence

🏢 Enterprise

📡 Telecommunications

📋 Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. • As a Forward Deployed Engineer, you’ll be at the forefront of deploying AI agents that address real-world challenges. • You will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. • You’ll develop intelligent AI agents, integrate them seamlessly with external systems, and offer hands-on technical support to ensure successful deployments.

🎯 Requirements

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. • Experience: 3+ years of experience in software development, AI/ML engineering, or system integration. • Programming Skills: Proficiency in Python and Golang, with the ability to write clean, efficient code. • AI/ML Knowledge: Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred. • AI Agent Frameworks: Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred. • Cloud & DevOps: Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring). • Integration Expertise: Hands-on experience with integrating systems via APIs, webhooks, and data pipelines. • Analytical Approach: Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions. • Communication: Excellent communication and project management skills.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees