Senior Manager, Services Communications

6 hours ago

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CrowdStrike

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Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Partner with Professional Services leadership and IR engagement leads to support customers during active incidents. • Translate technical findings into clear, actionable messaging for internal and external audiences. • Advise customers on disclosure timing, statement development, and communications strategy. • Develop and maintain standardized materials (templates, FAQs, stakeholder playbooks). • Identify and anticipate media narratives and reporter engagement, particularly in cybersecurity and technology press. • Coordinate closely with external counsel and outside parties to ensure alignment and confidentiality. • Maintain relationships with external crisis communications firms to support referrals and collaboration. • Support the development of a scalable, repeatable model that integrates communications into the Services workflow.

🎯 Requirements

• 10+ years of experience in crisis and corporate communications, with direct experience managing cyber or technology incidents. • Background in a leading communications firm or corporate environment • Strong technical understanding of cybersecurity, technology media, and incident response dynamics. • Exceptional written and verbal communication skills, with the ability to distill complex issues quickly. • Proven ability to lead under pressure, manage multiple stakeholders, and navigate sensitive situations. • Ability to collaborate across functions, including Services, Legal, Product, and Customer Success. • Experience advising senior executives and managing high-stakes communications.

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe