Technical Writer

June 11

Apply Now

Receive Emails with Similar Jobs

CSG

WebsiteLinkedInAll Job Openings

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services

5001 - 10000 employees

Founded 1982

📋 Description

• Create and maintain high-quality documentation, including user guides, FAQs, API references, release notes, and troubleshooting content. • Translate complex product details into clear, concise, and user-friendly language for both technical and non-technical audiences. • Collaborate closely with cross-functional teams to understand new features and workflows, and convert them into engaging documentation. • Use tools like Doc360, Confluence, and other documentation platforms to manage and publish content. • Contribute to product usability by identifying documentation gaps and improving existing content based on user feedback and evolving features. • Take ownership of documentation projects from start to finish, working independently while also contributing to team collaboration.

🎯 Requirements

• Have a Bachelor’s degree in English, Technical Communication, Computer Science, or equivalent experience • Bring 2–4 years of experience writing technical content or product documentation in a software or SaaS environment • Possess strong writing, editing, and verbal communication skills in American English • Are proficient in tools such as Doc360, Confluence, or similar platforms for content management and publishing • Understand documentation best practices, including structure, accessibility, and the use of multimedia (e.g., diagrams, visuals, interactive content) • Are curious, detail-oriented, and passionate about simplifying complex information for users • Preferred: Familiarity with SaaS platforms and understanding of how documentation supports both internal users and end customers.

🏖️ Benefits

• Work from home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Medical, Dental, and Vision • Paid Vacation, Volunteer Time, and Holidays • And so much more!