Contract Rev Ops Analyst

April 5

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

💵 $23 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Customer.io

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Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

marketing • analytics • customer retention • user retention • email marketing

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

📋 Description

• The role is focused on improving process efficiency, maintaining clean documentation, managing cross-functional projects, and ensuring accurate lead routing and data flow across systems. • Map, document, and continuously improve key revenue processes across the sales funnel, identifying bottlenecks and areas for optimization. • Own and maintain process documentation to ensure internal alignment, transparency, and consistency across global teams. • Partner with stakeholders in Sales, Marketing, Customer Success, and Systems to scope and implement operational improvements. • Manage and coordinate cross-functional projects that impact revenue teams, ensuring timely execution, stakeholder communication, and clear project tracking. • Support and improve lead/account routing logic and workflows to ensure speed-to-lead and alignment with go-to-market strategy. • Help with territory planning and account ownership within the CRM, ensuring accurate assignments and clean data. • Conduct process audits and identify opportunities for automation and scalability within core GTM workflows. • Collaborate with RevOps leadership to align operational efforts with broader revenue goals and initiatives. • Assist in the creation of SOPs, training materials, and enablement documentation to support new processes or tool rollouts. • Monitor system usage, data accuracy, and process adherence to ensure compliance and effectiveness. • Work with systems administrators to implement updates and workflows that reflect evolving business needs. • May be required to support the team with Deals Desk responsibilities and processes.

🎯 Requirements

• Strong understanding of GTM processes, including lead management, sales stages, and routing logic • Proficiency in CRM platforms (e.g., Salesforce) and project management tools (e.g., Notion, Linear) • Excellent documentation skills with high attention to detail and clarity • Strong analytical and problem-solving skills; able to interpret data and process flows effectively • Excellent collaboration and communication skills with the ability to work cross-functionally • Experience with process mapping tools (e.g., Miro) is a plus • Comfortable with change management and stakeholder coordination • Experience as a Salesforce system administrator with Lightning UX (or equivalent experience) • Preferably has hands-on experience with tools such as marketing automation software, PlanHat, LinkedSquares, RevenueHero, Gong, or similar platforms • Possesses an ownership mindset and proactively researches, plans, and executes projects from start to finish • Highly collaborative and people-oriented; makes strategic decisions with empathy and thoughtfulness • Ability to meet deadlines and adapt quickly in a fast-paced environment • Results-driven with the ability to break down complex problems into actionable goals and aligned initiatives • Available to collaborate with team members in US EST/CST time zones for at least 4 hours per day

🏖️ Benefits

• Zoom is the only video conference platform that we use. • We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness.