Field Service Engineer

February 14

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $36 - $45 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Cytek Biosciences

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Cytek Biosciences is a leading cell analysis solutions company dedicated to advancing cancer and cell biology research. The company specializes in flow cytometry instruments and associated products, focusing on delivering deep immune cell profiling benefits to scientists. Through innovative technologies, Cytek aims to enhance the efficiency and effectiveness of research in immuno-oncology, drug discovery, and genomics.

Flow Cytometry • Immunology • Immuno-Oncology • Biosciences • Biotechnology

501 - 1000 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

📋 Description

• The Field Service Engineer I/II will be responsible for visiting customer sites to install, troubleshoot and maintain equipment. • Install, troubleshoot and repair flow cytometers and Cytek Upgrade products with proficiency in a timely manner. • Work professionally and courteously as an individual with Cytek’s customers in continuous support of Cytek’s reputation of service excellence. • Identify customer needs and contribute to improvements in Cytek products. • Manage the daily schedule to ensure appropriate priority is placed upon urgent customer needs while setting customer expectations for issues of less urgency. • Customer Management through telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency. • Complete all Business related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses in a timely manner with high accuracy. Manage personal Service spare parts inventory to ensure accuracy and currency on a regular basis.

🎯 Requirements

• Bachelor's degree in Life Sciences, Engineering, or technical Military service preferred • 4-year Previous experience in Flow Cytometry in a lab setting is a plus, but not required. • Previous experience in Flow Cytometry Repair is a plus, but not required • Have a basic understanding of biology as it relates to flow cytometry